Continuing economic pressure is expected to drive the BPO sector in 2012 as service-users look to reduce costs without sacrificing quality. A survey by industry experts Horses for Sources, indicated that 25% of organisations would be more likely to outsource if there was another recession. With BPO now seen as a proven model, companies in difficult times will look to outsourcing as a way of creating efficiencies. (more…)
Continue readingIn the pipeline
Posted on 14, Mar | 
Posted by Douglas
When you work with DDC OS, a dedicated relationship manager with expertise appropriate to your industry will be by your side from day one. We look at some of the projects they’ve got on the go right now. (more…)
Continue readingOutsourced telephone fundraising campaigns
Posted on 1, Feb | Posted by admin
For many individuals, the fundamental goal of charitable giving is to see their donations bearing fruit. DDC OS Senior Client Relationship Manager, Tracie Webster explains how telephone fundraising has the power to take new and potential donors on a journey right to that point. (more…)
Continue readingCoping with merger traffic – a BPO case study
Posted on 1, Feb | Posted by admin
When Age Concern England and Help the Aged merged to form Age UK, they required rapid response handling for mail generated by marketing campaigns. DDC OS has been working with Age UK ever since. (more…)
Continue readingPotential VAT benefit for charities using outsourcing
Posted on 1, Feb | Posted by admin
Lobbying on behalf of the third sector appears to be having an effect, after Chancellor of the Exchequer George Osborne announced plans for VAT changes in his autumn statement. The move could allow charities to benefit from VAT exemptions when purchasing shared services, including back office outsourcing, according to reports. (more…)
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