There have been some exciting developments over recent months and we thought you should know about them.
DDC OS recently re-launched a new website. We kept the same web address; we just gave it a face lift and added more relevant information for our clients. Please take a quick look by clicking the title.
Did you know that 50% of all contact centres are now automated? With further expansion predicted over coming years? DDC OS prefer to use live operators on all our calls, adding the personal touch to each and every call, improving your customer’s experience.
We understand the difficulties that consumers face when calling a contact centre and believe we have solutions in place to make their life easier.
The capture of data is nothing less than the foundation stone of any database and direct marketing campaign. Whether simple name and address files, or complex customer satisfaction surveys, DDC can turn your valuable paper based data in to electronic format quickly and efficiently, without compromising quality. In addition to our onshore processing facility, DDC OS can provide our clients additional cost saving benefits through our off-shore, Philippine based, processing centre, where quality and speed are assured.
Here at DDC OS we appreciate that our employees make our business a success. Managing Director Colin Gray comments, “Our values of excellence, loyalty, integrity, teamwork & enjoyment are very important to us. As part of our on-going commitment to 2-way loyalty, I’m delighted to launch today a scheme which rewards our employees for length of service to the company.” He goes on to say, “I’m pleased to see so many people who immediately benefited from a bonus.”
We would like to thank the following employees for their commitment:
For over 10 years service:
Jane Dickenson, Stacey Cocking, Sarah Pitchford, Lisa Greasley, Lynda Trueman, Shirley Smith, Sarah Savage, Mark Inglis, Andy Berry, Karen Revill, Linda McMillan, Jayne Humphreys, David O’Brien and Julie Bowskill.
For over 20 years service: Jenny Dearman.
Last but not least Jackie Colyer for an impressive 26 years.