We recognise the importance of keeping a constant vigil on the performance of any operational process. DDC OS provides a full suite of management information tools to all of its customers so that the performance and quality of BPO services can be checked and monitored.
All of DDC OS’ operations are accredited to the ISO 9001:2008 standard, to meet the following requirements:
- a set of procedures that cover all key processes in the business;
- monitoring processes to ensure they are effective;
- keeping appropriate records;
- checking output for defects, with appropriate and corrective action where necessary;
- regularly reviewing individual processes and the quality system itself for effectiveness; and
- facilitating continual improvement.
Testimonial from Peter Worrall (Lead Auditor, ISO 9001)
I have had the pleasure of undertaking external audits of DDC OUTSOURCING SOLUTIONS since August 2007 and it has been noticeable at each audit that the Organisation has fully embraced the ethos of ISO 9001:2008 both in its practices and improvements.
All the personnel I have interviewed for auditing purposes were fully “au fait” with the ISO 9001 Standard and had clearly been fully appraised of its requirements and their individual responsibilities in ensuring full compliance, culminating in a Quality end product and service.
