Charity

DDC OS has been working with charities since 1987, delivering services that enable civil society organisations to function without the operational and managerial burdens associated with back office administration.

Charity response handling

Most charities would agree that in order to deliver services to the community, it’s of great value to have an efficient partner who can relieve them of those administrative processes. DDC OS works with charities to provide campaign response handling giving real streamlined support. We open post; sort, batch, capture data and process donations in all their forms and ensure a cost effective solution for charities.

Charity Guide to Outsourcing PDF

We understand that charities are unique and the ways in which they manage and communicate with their supporters are often driven by their customer relationship management systems. These are often designed and developed specifically with the charities’ needs in mind and because of this we have built a bespoke system with a central core that is flexible, meaning we can offer reporting and data supply to match charities’ specific requirements.

Thanking & Banking

We process millions of pounds in charity donations, memberships, subscriptions and orders every year delivering a tailored UK thanking and banking service that is simple, cost-effective and secure.

Scanning donation forms

DDC OS’ flexible, high quality, high capacity document scanning capability helps reduce costs and improve efficiency. We scan all forms as a standard part of our processing model allowing for immediate retrieval of images, which aids any internal and external queries that may relate to any given record.

Scanning forms for gift aid

When your charity has embarked on a fundraising campaign and the donation forms come rolling in, you’ll need to know which donations qualify for gift aid. Let us take the strain and help you reduce your costs; our expertise and technology allows the comprehensive review of every single donation form to make sure it is a valid Gift Aid declaration.

Our gift aid scanning and verification processing service makes submitting Gift Aid claims to the Inland Revenue Gift Aid Scheme much simpler and more efficient. It also helps your charity conform to Inland Revenue guidelines, making retrieval of otherwise complex donor information straightforward, secure and trouble free.
In addition to this DDC OS is able to provide a web hosted solution providing supporter services and finance teams with instant access to all scanned documents.

 

Payment Processing

We offer fully auditable payment processing for all types typically associated with direct fundraising. Emphasis is placed on timeliness and accuracy to provide fully reconcilable processes by transaction; matched back from when a donation was received to when it was processed into the Charity’s chosen merchant account.

We provide processing services for all these payment types:

  • Cheque
  • Cash
  • Credit/Debit Card
  • CAF Voucher/Card
  • Direct Debit

Raffle Processing

Working with selected partners, all of whom have Industry experience and knowledge, DDC OS is able to offer a full end to end solution for raffle activity.

Typical activities include:

  • Data – understanding existing support, enhancing selections and including acquisition
  • Targeting – from current information, generic knowledge, internal and external profiling
  • Pack elements and creative treatment
  • Print and production including personalisation, books and flat sheet
  • Secure Response Handling, Banking and Reporting
  • Response analysis and learning
  • Building and establishing a Lottery Campaign Model