Contact Centre
Examples of our services include:
- Lead generation, Pre-qualification, Hot key transfers
- Sales – New customers – Cross-sell – Upsell
- Appointment setting
- Campaign response
- Order taking
- Complaints handling
- Database cleansing and enhancement
DDC OS’ contact centre solution provides multi-media communications using bespoke systems which allow a seamless extension of your own in-house team addressing all three of the common business drivers; time and cost management, resource outsourcing and sustained growth.
Customer Acquisition and Sales
All too often, companies and organisations are unable to execute the kind of campaign they would like; one which can truly do justice to the value of their intellectual capital. In response to this fundamental business need, DDC OS offers a fully IT and security-enabled inbound and outbound contact centre service from a state of the art 120 seat capacity contact centre facility. DDC OS has a proven record of implementing successful campaigns; generating positive sales leads, driving sales growth and building valuable, long lasting customer relationships.
We have experience of many different industries and implementing campaigns for both business to business and business to consumer markets.
Amongst DDC OS’ customer base are companies from sectors as diverse as retail, communications, public sector, leisure, publishing and financial services.
