Public Sector

DDC OS works in partnership with public sector bodies by deploying solutions that improve process efficiency and reduce costs. This can help in a variety of ways, creating a climate of innovation within organisations and fostering greater emphasis on public service delivery over the management of internal administrative functions.

We have extensive ties with local and national government, as well as other publicly funded agencies for which we offer business process outsourcing services that generate tangible benefits.

Solution’s provided to our public sector clients are highly bespoke and benefits include:

  • - Typical savings of up to 30%, or as much as 85% in extreme cases on staffing costs through innovation and efficiency gains
  • - Significant savings on the operation and maintenance of equipment and servers
  • - Equipment and servers de-commissioned no need for capital expenditure on replacement
  • - Overhead reduction through ability to free up significant office space
  • - Increased quality of delivery
  • - Improved service delivery

Public Sector Outsourcing Survey

DDC OS BPO solutions are highly flexible and are be designed around our public sector clients’ requirements.

Outsourcing public sector finance processes

DDC OS has established links with local authorities across the UK for which it provides a range of BPO services within finance departments.

Using highly efficient data capture, scanning, mail batching and sorting, document storage and image hosting, DDC OS is able to remove significant process inefficiencies from the finance departments of hard pressed public bodies.

  • -    Reduce manual handling of mail
  • -    Introduce auditable, paperless processes
  • -    Improve efficiency of purchase and payment ledger teams
  • -    Centralised and accountable
  • -    Digital hosting of invoices, statements and other documentation
  • -    Payment processing and bank account reconciliation

Outsourcing public sector administrative processes

By positioning flexible solutions which collect administrative tasks into an outsourced agreement, DDC OS has helped public sector organisations achieve significant savings in terms of time, resources and cost.

We frequently deploy data capture and scanning systems which process forms, correspondence and documents in a fraction of the time taken previously whilst maintaining high quality standards supported by robust service level agreements.

Public Sector guide to outsourcing

Outsourcing public sector HR administrative processes

As major employers, digitisation of HR records can have a significant impact on public service institutions, reducing physical storage requirements and future-proofing data from loss.

Amongst a suite of tools designed to reduce processing costs within HR departments, DDC OS creates bespoke indexing and coding criteria allowing customers to scan, store and retrieve files of data and images. The benefits include:

  • - Capture and scan large volumes of documents
  • - Securely store and host data
  • - Efficient retrieval and archiving
  • - Secure destruction of files according to agreed parameters
  • - Adhere to existing rules and legislation

For more information about our public sector outsourcing services contact: Nick Hawkes via our contact form or on 01909 488600.