Response Handling

You already know the importance of understanding your customers and we recognise that the services and satisfaction delivered through quality response handling and processing are crucial to that understanding

We provide a complete multi-media BPO solution to manage campaign response handling, whether responses are submitted on paper, by phone or electronically offering a full end-to-end service, including:

  • Inbound call handling
  • Document scanning
  • Email handling and management
  • Web response handling
  • Postal receipt opening and batching
  • Secure cash and reconciliation handling
  • Donation payment and processing
  • Gone away processing
  • Storage and archiving

 

In addition, our multi-channel capability allows us to select the most relevant and appropriate communication methods to cost effectively follow up customer response; reducing costs, increasing efficiency and improving the effectiveness of your campaign.

Response Handling PDF